Latricia's Resume – Brentwood

LATRICIA HAYES
1830 Highland Way
Brentwood, Ca 94513
Phone: (510) 830-6217 or (925) 513-0313
Email: missfields613@yahoo.com

OBJECTIVE: To Work in a profession that allows me to utilize my professional skills. To grow extensively and work with a group of diverse people, individually or as a team.

QUALIFICATIONS

· Excellent Communication Skills (Oral and Written)
· Multi-Task Oriented, with attention to detail
· Fantastic Problem-Solving Skills
· Great Customer Service Skills
· Self-Motivated and capable of working with deadlines
· Project and Detail Oriented
· Computer Literate (Mac, PC)
· Competent in making executive decisions, when needed
· Personable and Positive
· Team Driven with the ability to work with diverse groups of people
· Professional Appearance and Attitude
· Exceptional Leadership Qualities
· Confident and Comfortable with my abilities
· Friendly and Respectful
· Strong Interpersonal skills (“People Person”)
· Prompt and prepared to accomplish all daily and long-term tasks
· Many Other Professional and Moral Qualities (Human Value and the Care and Safety of Others)

EDUCATION

Pittsburg Adult Education Center, (Medical Terminology Certificate; July 2006)
Merritt College, Associates Degree (Expected Graduation; June 2008)
Los Medanos College, (General Education Courses)
Berkeley High School, (High School Diploma, June 2000)

EMPLOYMENT
 
 Motor Vehicle Field Representative, Department of Motor Vehicles
I am a field representative who helps assist customers with any drivers license related transactions which include monitoring, administering and correcting written exams, scheduling appointments for drive test, written exams as well as inputting exam scores, processing all in-state and out-of-state vehicle registrations, & providing the public with general information. I also collect and balance all monies received for transactions completed.

Finishing Operator, Chiron Corporation

I am a medical inspector who inspects all medicine before final shipment. I inspect and check for the lot numbers and expiration dates to make sure that everything is correct and matches up with what is on the Batch Production Record. All medicine is checked twice. First 100% inspected and then 200% inspected by someone else. After all of the medicine is inspected, it is then placed inside of carton along with its diluents (which is a mixing solution to make the drug) and place the medicine onto the conveyor. The conveyor sends the medicine through the machine that actually boxes the medicine along with the patient & pharmacy inserts. Each shipper box has a barcode & shipper box # on them for verification purpose. After this process is finished, Quality Assurance comes and inspects all boxes to make sure that everything has been done correctly and is of great Quality. They also make sure that all Current Good Manufacturing Practices & Standard Operating Procedures were being followed throughout the whole process. If everything is done correctly Quality Assurance gives us permission to ship off the medicine. I am familiar with and properly trained on all safety guidelines such as CGMP’s (Current Good Manufacturing Practices) and SOP’s (Standard Operating Procedures).

College Mentor, Oakland Unified School District

I am a mentor at Madison Middle School in Oakland, California. I mentor girls in grades 6th, 7th, & 8th. Mentors are often looked upon as role models. My job is to make sure that they maintain a descent grade point average, reduce suspensions, tardies, and absences. We teach them the importance of staying in school. I often go to our men tees classes to make sure that they are present, if they are, we help them with their class work and if they need additional assistance then I would refer them to our after school homework club which it was coordinated by me and ran about three times a week for an hour or so depending on the students needs. While in the process of doing this, we give out weekly progress reports and keep parents abreast of students’ progress.

Customer Service/Waitress, C & C’s Bar-B-Que

I am a waitress/cashier who takes phone, walk-in, & dine-in orders. I act as a host by seating customers, and offer prime customer service by setting there tables up with utensils and start their order off by getting their drinks. Once customers have ordered, I help the cook in preparing the meals. I serve their meals, checking on them regularly to ensure everything is satisfactory, then close out their order and handle payments of cash and credit. I maintain all monies received and I often act as Assistant Manager.

PBX Operator, Kaiser Medical Center

I am a telephone operator who answers multi-phone lines. I help direct customers to the appropriate departments that they need to reach as well as directing employees to certain departments. I also call out codes overhead when there seems to be an emergency with in the hospital. I am in charge of calling and notifying the right people for these alarms. I assist doctors with information pertaining to what doctor(s) is covering a shift and who their back-up doctors are.